{"id":44016,"date":"2022-10-21T10:00:00","date_gmt":"2022-10-21T15:00:00","guid":{"rendered":"https:\/\/shippingeasy.com\/?p=44016"},"modified":"2022-11-16T14:00:00","modified_gmt":"2022-11-16T20:00:00","slug":"how-to-communicate-with-customers-this-holiday-season","status":"publish","type":"post","link":"https:\/\/shippingeasy.com\/blog\/how-to-communicate-with-customers-this-holiday-season\/","title":{"rendered":"How to Communicate with Customers This Holiday Season"},"content":{"rendered":"\n

Supply chain issues are impacting product availability while inflation is raising the cost of everything imaginable. This means your holiday shipping season might not run as smoothly as it has in the past. So, communication will be key! Being transparent with your customers about how their orders are shipped, carrier delays, shipping deadlines, and all the other parts of your shipping process needs to be a big focus for your small business. To help you create the best communication for your customers, we\u2019ve created this handy guide to give you some ideas. \ud83e\udde0<\/p>\n\n\n

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Image source: The Grove<\/a><\/em><\/figcaption><\/figure><\/div>\n\n\n

Table of Contents <\/p>\n\n\n\n

  1. Placing an order<\/a><\/li>
  2. Picking a service <\/a><\/li>
  3. Creating a shipping label<\/a><\/li>
  4. Choosing the right packaging<\/a> <\/li>
  5. Shipping a package<\/a><\/li>
  6. Tracking a shipment<\/a><\/li>
  7. What are holiday shipping deadlines?<\/a><\/li>
  8. How does ShippingEasy help my small business ship my orders?<\/a><\/li>
  9. Conclusion<\/a> <\/li><\/ol>\n\n\n

    Placing an order <\/h2>\n\n\n

    Once a customer places an order it’s easy to forget everything a small business does to get an order out. And, let\u2019s not forget all the work that goes into having your customers visit and purchase from your store<\/a> in the first place. Offering free shipping<\/a> or free shipping over a certain threshold does impact your business\u2019s profits, and creating email campaigns<\/a> to give your customers promo codes and discounts takes time out of your schedule that could be focused elsewhere. <\/p>\n\n\n\n

    Giving a brief overview of your business to your customers is the first step in giving them a peek behind the scenes. Show your customers how your business started, and how your business operates. Spotlight your different team members. Connect with your customers by sharing your business\u2019s mission and the obstacles your business has overcome. Our user, Ice Shaker<\/a>, is starting a series on Instagram for their fifth anniversary of being on Shark Tank where they show customers how their product has evolved since they started. <\/p>\n\n\n\n

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    A post shared by Ice Shaker\u2122 (@iceshaker)<\/a><\/p><\/div><\/blockquote>