{"id":43361,"date":"2022-06-10T11:00:00","date_gmt":"2022-06-10T16:00:00","guid":{"rendered":"https:\/\/shippingeasy.com\/?p=43361"},"modified":"2024-03-28T08:42:34","modified_gmt":"2024-03-28T13:42:34","slug":"faqs-about-ups","status":"publish","type":"post","link":"https:\/\/shippingeasy.com\/blog\/faqs-about-ups\/","title":{"rendered":"Shipping Unboxed: FAQs about UPS and your UPS Account"},"content":{"rendered":"\n

If your customer were to ask you if you could reroute their UPS shipment, would you know how to help them? Say you\u2019re getting ready for the holiday shipping season. Would you know what someone meant by a UPS shipping cutoff date? If you don\u2019t know the answers to these questions, it\u2019s okay! With the second blog in our Shipping Unboxed series, we\u2019re answering some of the most commonly asked questions about your UPS account. <\/p>\n\n\n\n

Check out the first entry in our Shipping Unboxed series – Shipping Unboxed: FAQs about USPS <\/a>!<\/h6>\n\n\n\n

Question Quick Jump<\/p>\n\n\n\n

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  1. What is ShippingEasy & UPS?<\/a><\/li>\n\n\n\n
  2. How do I connect my personal UPS account to my ShippingEasy account?<\/a><\/li>\n\n\n\n
  3. What are UPS shipping cutoff dates?<\/a><\/li>\n\n\n\n
  4. How do I file a claim with UPS and\/or UPS from ShippingEasy?<\/a><\/li>\n\n\n\n
  5. What are UPS Guaranteed Services?<\/a><\/li>\n\n\n\n
  6. What is UPS Declared Value?<\/a><\/li>\n\n\n\n
  7. Where can I find UPS adjustments in my ShippingEasy account?<\/a><\/li>\n\n\n\n
  8. How do I dispute UPS adjustments?<\/a><\/li>\n\n\n\n
  9. Where can I find UPS supplies?<\/a><\/li>\n\n\n\n
  10. Can I reroute a UPS package?<\/a><\/li>\n\n\n\n
  11. Does UPS have international shipping options?<\/a><\/li>\n\n\n\n
  12. What are UPS Access Points\u24c7<\/sup>?<\/a><\/li>\n<\/ol>\n\n\n

    What is ShippingEasy & UPS?<\/h2>\n\n\n

    UPS<\/a> is a carrier option in your ShippingEasy account where you can save up to 83%* off daily rates (international services), up to 73% for UPS 2nd Day Air\u00ae<\/sup>, 72% for Next Day Air\u00ae<\/sup> services, and up to 77% off UPS\u00ae<\/sup> Ground shipments. What a deal!\u00a0<\/p>\n\n\n\n

    *Discounts off UPS daily rates. Rates are limited to shipping from the
    U.S. only. Rates and any applicable discounts are subject to change at
    any time without notice.<\/em><\/p>\n\n\n

    How do I connect my personal UPS account to my ShippingEasy account?<\/h2>\n\n\n

    Great question! To connect your UPS account<\/a> to your ShippingEasy account, you\u2019ll go to Carrier Services > Connect UPS. Once you hit the connect button, you\u2019ll follow a few simple steps to connect your account, and you\u2019ll be using your personal UPS account in no time. <\/p>\n\n\n

    What are UPS shipping cutoff dates?<\/h2>\n\n\n

    UPS shipping deadlines are the last possible day you\u2019re able to ship with a service, so it\u2019ll get to your destination before the holiday season (your niece will love her new stuffed animal, especially if it\u2019s on time). <\/p>\n\n\n

    How do I file a claim with UPS and\/or UPS in ShippingEasy?<\/h2>\n\n\n

    This one is a two-parter! If your package was shipped with your personal UPS account, you\u2019ll file your claim<\/a> with UPS directly. However, if your package was shipped using UPS from ShippingEasy, you\u2019ll fill out a form<\/a>, and our team will reach out to UPS on your behalf. <\/p>\n\n\n

    What are UPS Guaranteed Services?<\/h2>\n\n\n

    UPS Guaranteed Services<\/a> are Next Day Air\u00ae<\/sup> and Worldwide\u00ae<\/sup> services with a guaranteed delivery timeframe. If your package isn\u2019t delivered in that timeframe, and the service failure was in UPS’s control*, as long as you fill out and submit a form<\/a> to our team within 15 days for UPS from ShippingEasy, you\u2019re eligible to apply for a refund or credit. If your package was sent through UPS, you’ll need to reach out to them directly.<\/p>\n\n\n\n

    *If the package wasn’t delivered on time due to things like a weather event, UPS won’t able to offer a refund. <\/em><\/p>\n\n\n\n

    Learn more about filing claims in How to File an Insurance Claim with USPS, UPS, and FedEx <\/a>.<\/h6>\n\n\n

    What is UPS Declared Value?<\/h2>\n\n\n

    UPS Declared Value<\/a> is liability coverage for your packages that are worth up to $100. If you don\u2019t add any additional declared value, UPS\u2019s max liability coverage is $100. You have the option to purchase more declared value for your UPS shipments by clicking on your Order Number > Check Add Additonal Insurance > Select UPS Declared Value > Type in the amount of Declared Value you\u2019d like to purchase<\/strong>.  <\/p>\n\n\n\n

    UPS from ShippingEasy shipments aren\u2019t eligible for additional UPS Declared Value over the included $100. But, you can add additional insurance to these shipments with Shipsurance<\/a>. <\/p>\n\n\n\n

    Define your small business with our Small Business Shipping Terms <\/a>!<\/h6>\n\n\n

    Where can I find UPS adjustments in my ShippingEasy account?<\/h2>\n\n\n

    We\u2019ve got you! To view your UPS adjustments in ShippingEasy, you\u2019ll go to Carrier Funds > Online Reports > Change the report type to Transactions. This will show you all of your UPS adjustments by date. <\/p>\n\n\n

    How do I dispute UPS adjustments in ShippingEasy?<\/h2>\n\n\n

    Our award-winning Support team has you covered! To begin this process, you\u2019ll reach out to support@shippingeasy.com<\/a>. The only big thing to note is UPS from ShippingEasy adjustments can only be disputed within 90 days of your shipment\u2019s delivery date. <\/p>\n\n\n

    Where can I find UPS supplies?<\/h2>\n\n\n

    You can order free UPS supplies<\/a> from UPS directly by signing up for a free account<\/a>. <\/p>\n\n\n

    Can I reroute a UPS package? <\/h2>\n\n\n

    While it isn\u2019t guaranteed your package can be rerouted, you can fill out a form for our team for UPS from ShippingEasy packages. For packages sent through your personal UPS account, you\u2019ll follow their delivery intercept process<\/a>. <\/p>\n\n\n

    Does UPS have international shipping options?<\/h2>\n\n\n

    Yes! The correct customs forms<\/a> for these international shipments need to be created, printed, and attached to your shipments for UPS shipments through ShippingEasy. And, those UPS shipments have the option for these international services: <\/p>\n\n\n\n