{"id":31034,"date":"2019-05-23T08:55:04","date_gmt":"2019-05-23T08:55:04","guid":{"rendered":"https:\/\/shippingeasy.com\/?p=31034"},"modified":"2019-05-22T15:18:40","modified_gmt":"2019-05-22T15:18:40","slug":"4-win-back-email-strategies-for-e-commerce-sellers","status":"publish","type":"post","link":"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/","title":{"rendered":"4 Win-back Email Strategies for E-commerce Sellers"},"content":{"rendered":"<p>As an e-commerce business, your email marketing list is your most valuable asset. Every list requires a little TLC to keep it ready for your offers and campaigns. Over time, some subscribers may become inactive for a variety of reasons. To successfully get them back, you\u2019ll need to apply some win-back email strategies to keep them from being gone for good. Let\u2019s look at how to do that and some specific examples.<\/p>\n<p><H2>Why Good Subscribers Become Inactive<\/H2><\/p>\n<p>Before we share some win-back email strategies, it is crucial that you understand why you have any inactive subscribers. Even the best list experiences some churn. Customers lose interest in your business, they forget about your products, or they simply stop using the email account they used to subscribe.<\/p>\n<p><a href=\"https:\/\/marketingland.com\/email-win-back-programs-work-81574\" rel=\"noopener noreferrer\" target=\"_blank\">Marketing Land conducted research<\/a> related to win back campaigns. They found most marketing email lists contain 66% inactive and unengaged subscribers. Digging deeper, they divided those subscribers into four categories:<\/p>\n<ul>\n<li>Subscribers using secondary email accounts that they don\u2019t monitor.<\/li>\n<li>Subscribers who signed up using personal email accounts they don\u2019t actively use anymore. At one time these were the subscribers\u2019 primary accounts.<\/li>\n<li>Subscribers who signed up using secondary accounts that they no longer actively use.<\/li>\n<li>Subscribers who signed up using abandoned or \u201cidle\u201d accounts.<\/li>\n<li>As people periodically change their email addresses, it is natural to lose active subscribers over time. However, sometimes the subscriber\u2019s interests shift and they simply stop opening or reading emails on topics that previously interested them.<\/li>\n<\/ul>\n<p>The Marketing Land research further explored the frequency of win-back campaigns. They discovered that 33 out of top companies on the \u201cInternet Retailer\u2019s Top 100 list\u201d used win-back email campaigns. These campaigns had an average open rate of 12%.<\/p>\n<p>Win-back campaigns are worthwhile since it is easier and more effective to nurture existing prospects and customers than to acquire new customers. In addition, your win-back campaign helps clean your mailing list. Having too many inactive or idle email addresses on your marketing list doesn\u2019t help your conversion rates, and they also skew your key performance indicator data.<\/p>\n<p>E-commerce companies effectively use a variety of win-back email strategies. The best strategy varies depending on what your audience responds to. If you\u2019re looking for ideas to test with your audience, the following four email marketing campaign ideas may help.<\/p>\n<p><H2>How Customer Segmentation Helps Keep Your List Healthy<\/H2><\/p>\n<p>Before you begin, spend time segmenting your email list to identify the best candidates for your win-back campaign. Customer segmentation is essential to a healthy list. Not only does segmentation help you form your win-back campaign, but it also helps you every step of the way. Some benefits from segmenting your list are:<\/p>\n<ul>\n<li>Better segmentation helps you deliver custom promotions and offers that interest specific people in your list. For example, your offers to previous buyers may be different than your offer to a visitor who added something to their shopping cart then abandoned it.<\/li>\n<li>Segmentation serves as a reference as you see which areas your list concentrates on. It also gives you the opportunity to track the most effective means of acquiring new subscribers and customers.<\/li>\n<li>Your subscribers are more likely to open emails that address their interests. Many e-commerce stores cater to customers with more than one set of interests. For example, a shoe store offering men\u2019s, women\u2019s, and children\u2019s shoes may benefit from segmenting based on children\u2019s shoe purchases and targeting them with a back-to-school campaign at the end of the summer.<\/li>\n<\/ul>\n<p>The main takeaway is that you should take time to tag subscribers according to their interests and activities. After all, different strategies are more effective for previous customers than for people who clicked through a Facebook post but never purchased.<\/p>\n<p>Start your win-back campaign by tagging subscribers who have not opened one of your emails for a specified period of time like 60 or 90 days. Pay special attention to subscribers who previously purchased or otherwise engaged with your business.<\/p>\n<p><H2>Four Effective Win-Back Email Campaign Strategies<\/H2><\/p>\n<p><H3>1. &#8220;We Miss You&#8221; Campaign<\/H3><\/p>\n<p>The best email marketing feels personal. Remind the subscriber that it has been a while since they engaged and let them know your business would love to reconnect. This campaign appeals to the relationship you and the subscriber have built. Some businesses like to try this approach after 90 days, as doing it too soon may seem needy and spammy. Timing and tone are important.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2018\/12\/CM_-_Winbacks.png\" alt=\"win-back email campaigns\" width=\"1622\" height=\"1050\" class=\"aligncenter size-full wp-image-26393\" srcset=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2018\/12\/CM_-_Winbacks.png 1622w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2018\/12\/CM_-_Winbacks-300x194.png 300w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2018\/12\/CM_-_Winbacks-768x497.png 768w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2018\/12\/CM_-_Winbacks-1024x663.png 1024w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2018\/12\/CM_-_Winbacks-46x30.png 46w\" sizes=\"auto, (max-width: 1622px) 100vw, 1622px\" \/><\/p>\n<p><H3>2. The \u201cC\u201d Campaign<\/H3><\/p>\n<p>The \u201cC\u201d campaign offers something like a coupon, free shipping, add-on, or another incentive. Marketing Land\u2019s study indicated it is one of the most effective win-back strategies, but always remember that each audience has its own personality so you always want to test. The \u201cC\u201d campaign not only has the potential to win back subscribers, but it also provides the opportunity to convert subscribers into customers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/02\/Abandoned-cart-emails-win-back-campaign.png\" alt=\"Win-back abandoned cart email\" width=\"826\" height=\"640\" class=\"aligncenter size-full wp-image-28209\" srcset=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/02\/Abandoned-cart-emails-win-back-campaign.png 826w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/02\/Abandoned-cart-emails-win-back-campaign-300x232.png 300w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/02\/Abandoned-cart-emails-win-back-campaign-768x595.png 768w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/02\/Abandoned-cart-emails-win-back-campaign-38x28.png 38w\" sizes=\"auto, (max-width: 826px) 100vw, 826px\" \/><\/p>\n<p><H3>3. &#8220;Is This The End?&#8221; Campaign<\/H3><br \/>\nThis style of campaign helps keep your list vibrant and clean. Offer subscribers who haven\u2019t shopped with you for a while the opportunity to engage or unsubscribe. While it always hurts to lose an actual or potential customer, a clean email list is one of your business\u2019s most powerful marketing assets. Most likely, you want to focus energy and resources on people who are interested in your products and your business.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Goodbye.png\" alt=\"win-back email strategies - goodbye\" width=\"597\" height=\"716\" class=\"aligncenter size-full wp-image-31044\" srcset=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Goodbye.png 597w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Goodbye-250x300.png 250w\" sizes=\"auto, (max-width: 597px) 100vw, 597px\" \/><\/p>\n<p><H3>4. \u201cFeedback Or Subscription Options&#8221; Email<\/H3><br \/>\nThis style of campaign gives you the opportunity to solicit feedback from your subscribers. If a subscriber has an active account but isn\u2019t opening your emails, then it may be because your email marketing is not meeting their needs or addressing their interests. This feedback may be helpful as you refine your email marketing strategy.  Include a short survey so you have a way to collect the feedback. It may guide you in adjusting subscription preferences, customer segmentation, content, or cadence.<\/p>\n<p><a href=\"https:\/\/shippingeasy.com\/customer-marketing\" rel=\"noopener noreferrer\" target=\"_blank\">ShippingEasy makes it simple to identify your lapsed customers<\/a> to target for win-back campaigns. In the Customers section of the platform, it only takes a single click on the Inactive status and you can view an entire list of customers who qualify (as well as other statuses).<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Inactive-customers.png\" alt=\"win-back email strategies segmentation\" width=\"1605\" height=\"695\" class=\"aligncenter size-full wp-image-31045\" srcset=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Inactive-customers.png 1605w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Inactive-customers-300x130.png 300w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Inactive-customers-768x333.png 768w, https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/Win-back-Email-Strategies-Inactive-customers-1024x443.png 1024w\" sizes=\"auto, (max-width: 1605px) 100vw, 1605px\" \/><\/p>\n<p>Even better, you can test out this feature as part of the platform, and it\u2019s all FREE for your first 30 days. You even have access to an Email Marketing Expert who can help you craft campaigns that convert, with some even on autopilot! Click below to get started.<\/p>\n<p style=\"text-align: center;\"><a class=\"button\" href=\"https:\/\/app.shippingeasy.com\/register?promo=1MONTHFREE\">Try It Now!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an e-commerce business, your email marketing list is your most valuable asset. Every list requires a little TLC to keep it ready for your offers and campaigns. Over time, [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":31047,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[111,228,164,8],"tags":[113,194,366,245,116,386,385],"class_list":["post-31034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-management","category-ecommerce","category-email-marketing","category-shippingeasy","tag-crm","tag-customer-retention","tag-e-commerce-email-marketing","tag-email-automation","tag-email-marketing","tag-retention-strategies","tag-win-back-email-strategies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.7 (Yoast SEO v23.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 Win-back Email Strategies for E-commerce Sellers | ShippingEasy<\/title>\n<meta name=\"description\" content=\"Perfecting your win-back email strategies can be one of the most powerful tools in your customer marketing arsenal. Learn how to prevent lapsing customers!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"4 Win-back Email Strategies for E-commerce Sellers\" \/>\n<meta property=\"og:description\" content=\"Perfecting your win-back email strategies can be one of the most powerful tools in your customer marketing arsenal. Learn how to prevent lapsing customers!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/\" \/>\n<meta property=\"og:site_name\" content=\"ShippingEasy\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-23T08:55:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-05-22T15:18:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/4-Win-back-Email-Strategies-for-E-commerce-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"973\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rob Zaleski\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@robzie_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rob Zaleski\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/\"},\"author\":{\"name\":\"Rob Zaleski\",\"@id\":\"https:\/\/shippingeasy.com\/#\/schema\/person\/0e02841217adcff3620354aa462c545f\"},\"headline\":\"4 Win-back Email Strategies for E-commerce Sellers\",\"datePublished\":\"2019-05-23T08:55:04+00:00\",\"dateModified\":\"2019-05-22T15:18:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/\"},\"wordCount\":1075,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/shippingeasy.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/4-Win-back-Email-Strategies-for-E-commerce-scaled.png\",\"keywords\":[\"CRM\",\"customer retention\",\"e-commerce email marketing\",\"email automation\",\"email marketing\",\"retention strategies\",\"win-back email strategies\"],\"articleSection\":[\"Customer Management\",\"ecommerce\",\"Email Marketing\",\"ShippingEasy\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/\",\"url\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/\",\"name\":\"4 Win-back Email Strategies for E-commerce Sellers | ShippingEasy\",\"isPartOf\":{\"@id\":\"https:\/\/shippingeasy.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/shippingeasy.com\/blog\/4-win-back-email-strategies-for-e-commerce-sellers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/shippingeasy.com\/wp-content\/uploads\/2019\/05\/4-Win-back-Email-Strategies-for-E-commerce-scaled.png\",\"datePublished\":\"2019-05-23T08:55:04+00:00\",\"dateModified\":\"2019-05-22T15:18:40+00:00\",\"description\":\"Perfecting your win-back email strategies can be one of the most powerful tools in your customer marketing arsenal. 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