{"id":25478,"date":"2022-10-14T10:00:00","date_gmt":"2022-10-14T15:00:00","guid":{"rendered":"https:\/\/shippingeasy.com\/?p=25478"},"modified":"2022-10-14T10:24:00","modified_gmt":"2022-10-14T15:24:00","slug":"shipping-insurance-avoid-scary-shipping","status":"publish","type":"post","link":"https:\/\/shippingeasy.com\/blog\/shipping-insurance-avoid-scary-shipping\/","title":{"rendered":"Shipping Insurance\u2014How to Avoid the Scary Side of Shipping"},"content":{"rendered":"\n

Words like \u201cscary\u201d aren\u2019t usually found around the winter holiday season. However, sometimes things happen in the shipping process that threaten to ruin your customers\u2019 gift-giving. And, you don\u2019t want to have to cover reimbursement expenses if you can avoid it. Not having protection like shipping insurance<\/a> can make a bad situation even worse. If your heart is racing and your palms are sweaty, it\u2019s okay! We\u2019re going to give you the rundown of why shipping insurance matters, what can go wrong in transit, and what you can do to help avoid the scary side of shipping. <\/p>\n\n\n\n

Table of Contents <\/p>\n\n\n\n

  1. Why is tracking information important?<\/a><\/li>
  2. How does shipping insurance help with damaged packages?<\/a><\/li>
  3. Why are packages lost?<\/a><\/li>
  4. How does insurance work with international shipments?<\/a><\/li>
  5. How does ShippingEasy help?<\/a><\/li>
  6. Conclusion<\/a> <\/li><\/ol>\n\n\n\n
    Take your holiday shipping from scary to merry with a 30-day free trial of ShippingEasy<\/a>!<\/h6>\n\n\n

    Why is tracking information important?<\/h2>\n\n\n

    Although shipping delays aren\u2019t covered by insurance, carriers like USPS<\/a> give customers the option for credits or refunds when shipments don\u2019t arrive during the selected service\u2019s guaranteed time frame, as long as they\u2019re eligible. For example, Priority Mail Express\u24c7<\/sup><\/a> shipments are eligible for a refund if a package isn\u2019t delivered by 6PM on the first or second day of the delivery window, depending on the circumstances. Plus, ShippingEasy<\/a> users can submit the refund<\/a> given by USPS if they weren\u2019t issued a full refund, and our team will review the refund and pay the difference.*<\/p>\n\n\n\n

    That\u2019s why tracking information<\/a> is so important. Not only do your customers use it to follow their shipments, but tracking information from USPS shows your shipment\u2019s estimated delivery date as well as any delays along the way. If your tracking information is showing your shipment is delayed or has any hiccups, you can proactively gather the information you\u2019ll need to submit a refund request with USPS. This way, you can immediately start the process and keep your customers informed. <\/p>\n\n\n\n

    *Requests will be reviewed before a refund is issued. <\/strong><\/mark><\/em><\/p>\n\n\n\n

    Find answers to your USPS questions in our blog – Shipping Unboxed: FAQs about USPS<\/a>.<\/h6>\n\n\n

    How does shipping insurance help with damaged packages?<\/h2>\n\n\n

    Shipping carriers can try their best to protect the packages in their care, but accidents are still unavoidable while your shipments are in transit. This makes it impossible to know about broken and\/or damaged items before they arrive to your customers. Tracking down what ultimately caused the damage to your package is a difficult task, but you\u2019re the one customers will reach out to for help. The good news is, you used a service with included insurance<\/a> and\/or bought additional insurance<\/a>, so you\u2019re covered. Just in case you don\u2019t know what we\u2019re talking about, let\u2019s break it down. <\/p>\n\n\n\n

    Shipping insurance<\/a> helps cover broken\/damaged items, so you aren\u2019t left paying for a replacement out of your own pocket. If an item arrives damaged, you can file a claim with your carrier of choice* and potentially recoup the cost of replacing the items for a customer. You also get to provide great customer service in a lousy situation and turn their day around (and maybe even get a positive review<\/a>). That\u2019s why we recommend providing your customers with instructions beforehand on what to do if they receive a damaged or broken package because some carriers even require damages to be reported when your customers sign for the package. <\/p>\n\n\n\n

    When an item is delivered with damages, you\u2019ll need to provide proof for your claim. Also, your customers shouldn\u2019t throw away any packaging until a claim has been filed with your carrier of choice, the review of the claim has been completed, and your refund has been processed and received. Keeping your customers informed on how to handle potentially damaged shipments takes one less stressor out of the holiday season and leaves you more time to focus on your favorite holiday traditions and treats. <\/p>\n\n\n\n

    *Note: UPS One Balance claims will be filed through <\/strong><\/mark><\/em>ShippingEasy<\/em><\/strong><\/mark><\/a>. <\/strong><\/mark><\/em><\/p>\n\n\n

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    Learn more about filing claims in How to File an Insurance Claim with USPS, UPS, and FedEx<\/a>!<\/h6>\n\n\n

    Why are packages lost?<\/h2>\n\n\n

    One of the worst things during the holiday season is telling your customer their package is lost. A package can be lost as the result of several things, including: <\/p>\n\n\n\n